TERMS AND CONDITIONS
DELIVERY TIMES AND CHARGES
To provide fast service, all items will be packed and dispatched from our office in Helsinki within 2 – 3 business days. We use parcel post (Posti) to all deliveries.
FINLAND Delivery times are from 1 – 3 business days. Orders under 50€ 5,90€/package. Over 50€ we offer free delivery.
EUROPE Delivery times are from 3 – 7 business days. Delivery charge 15 EUR.
OUTSIDE EUROPE Delivery times are from 7 – 14 business days. Delivery charge 30 EUR.
Please be aware possible charges caused by your countries custom law will be paid by receiver. International orders may incur charges upon delivery. If any delay caused by courier service or customer, Refletstudio can’t be held responsible.
RETURN POLICY AND CHARGES
Please see the following constructions:
You have 14 days from the date you received your order to make a return. Please make sure items are returned unused and in the same condition, you received them. If the product has been returned according to our instructions, we will refund the full cost of the product but a return fee 30€ applies. In domestic orders, a return fee 15€ applies (Finland). The return fee will be deducted from the refund.
- Provide a return notice to our customer care by email firstname.lastname@example.org
- Inform us your order number, name, address, phone number and bank account, to guarantee a smooth return
- Pack the item you want to return carefully by using the original package or another protective one.
- You will receive a return form, attach the dispatch note on the top of the package.
- Take the package to the nearest Post Office.
FINLAND Return fee 15 EUR
EUROPE AND OUTSIDE Return fee 30 EUR
Items should be returned in accordance with the above process and any additional instructions received from our customer care. Once your return has arrived and processed you will be notified by email. Please note that we will not cover any additional costs resulting from other delivery methods or options. LesReflets doesn’t offer exchanges.
You can choose to purchase your shoppings with any payment method below:
Credit cards / Visa electron / Debit cards
We accept Visa, Master and American Express Cards, Visa Electron and Debit cards
Online bank payments
We accept online bank payments in Finland with services provided by Paytrail Plc (Business ID 2122839-7).
We accept PayPal payments
MobilePay and Siirto
We accept MobilePay and Siirto payments
We provide Collector Bank payments in Finland with services provided by Paytrail Plc (Business ID 2122839-7).
Payment Service Provider: Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to (Paytrail Plc, Business ID 2122839-7).
This policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.reflets-studio.com.
When you visit our site, we automatically collect certain personal information which is received from you or which we have collected by using cookies, in order to administer your purchases and fulfill our obligations to you as our customer. Personal information handled by Refletstudio includes:
CONTACT DETAILS: such as name (first and last name), address, phone number and email.
ORDER INFO: such as payment info, transactional data, purchased products, information concerning progressing orders, deliveries and returns.
CUSTOMER SERVICE INFO: such as contact and customer service info.
MARKETING INFO: such as marketing consents or bans.
BEHAVIOR INFO: tracking online behavior or Refletstudio’s services, information to be collected can be your IP address, visited pages and websites, browser type, time zone, session time and duration, and some of the cookies that are installed on your device.
Providing certain personal data is a requirement necessary to enter into a contract and without providing them you cannot buy from the web-store.
WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
There are several purposes for the processing of your personal data by Refletstudio:
To provide our services and products
We use the order information that we collect generally to fulfill any orders placed through the site, that way we are able to deliver our products to you, or handle refunds. We also use details provided by you to answer all your requests, needs and complains by our customer service.
For marketing and other customer communication
Your data might be used for research purposes to improve our services, products or web-page, to us to be able to ensure your customer experience and satisfaction in the future. We may also use your data entered on our websites to send information and marketing communication by e-mail, if you have given us consent to that or other legitimate grounds for such marketing communication exists. Data is also used to us to be able to show you targeted advertising on the web sites of our business partners.
Storage limitation and legitimate grounds
We process your personal data to be able to perform our obligation towards you and to fulfill all other legal obligations. Furthermore, we only process your data to be able to provide our services and develop our businesses. Our personal data will be stored only as long as necessary.
Right to acces, modify or delete your personal data
Refletstudio offers you access, right to correct and delete your personal data we process and collect. This means you can contact us asking us to:
- Inform you about your personal data and the purpose of use
- Correct incomplete, outdated or unnecessary personal data, or
- Delete your personal data that we have collected and processed
We will comply with such request unless we have a legitimate ground to not delete or modify the data. Please see we may refuse or charge a processing fee if your requests are manifestly unfounded or excessive, in particular, because of their repetitive character. In some cases, deleting your data might effect on the use of our webpage and online shop.
You may use these rights by sending a letter or e-mail, including your name, address, phone number and a copy of a valid ID to us on the addresses above.
We would be honored to hear from you! Contact us either by email or social media accounts.