This policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.lesrefletsvintage.com.
When you visit our site, we automatically collect certain personal information which is received from you or which we have collected by using cookies, in order to administer your purchases and fulfill our obligations to you as our customer. Personal information handled by Refletstudio includes:
CONTACT DETAILS: such as name (first and last name), address, phone number and email.
ORDER INFO: such as payment info, transactional data, purchased products, information concerning progressing orders, deliveries and returns.
CUSTOMER SERVICE INFO: such as contact and customer service info.
MARKETING INFO: such as marketing consents or bans.
BEHAVIOR INFO: tracking online behavior or Refletstudio’s services, information to be collected can be your IP address, visited pages and websites, browser type, time zone, session time and duration, and some of the cookies that are installed on your device.
Providing certain personal data is a requirement necessary to enter into a contract and without providing them you cannot buy from the web-store.
WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
There are several purposes for the processing of your personal data by Refletstudio:
To provide our services and products
We use the order information that we collect generally to fulfill any orders placed through the site, that way we are able to deliver our products to you, or handle refunds. We also use details provided by you to answer all your requests, needs and complains by our customer service.
For marketing and other customer communication
Your data might be used for research purposes to improve our services, products or web-page, to us to be able to ensure your customer experience and satisfaction in the future. We may also use your data entered on our websites to send information and marketing communication by e-mail, if you have given us consent to that or other legitimate grounds for such marketing communication exists. Data is also used to us to be able to show you targeted advertising on the web sites of our business partners.
Storage limitation and legitimate grounds
We process your personal data to be able to perform our obligation towards you and to fulfill all other legal obligations. Furthermore, we only process your data to be able to provide our services and develop our businesses. Our personal data will be stored only as long as necessary.
Right to acces, modify or delete your personal data:
Refletstudio offers you access to correct and delete your personal data we process and collect. This means you can contact us asking us to:
- Inform you about your personal data and the purpose of use
- Correct incomplete, outdated or unnecessary personal data, or
- Delete your personal data that we have collected and processed
We will comply with such request unless we have a legitimate ground to not delete or modify the data. Please see we may refuse or charge a processing fee if your requests are manifestly unfounded or excessive, in particular, because of their repetitive character. In some cases, deleting your data might effect on the use of our webpage and online shop.
You may use these rights by sending a letter or e-mail, including your name, address, phone number and a copy of a valid ID to us on the addresses above.
For more information about our privacy practices, if you have questions, please contact us by e-mail: firstname.lastname@example.org.
Refletstudio, Helsinki, Finland.